Frequently asked questions
We strive to make it as easy as possible to stay safe, so if your questions aren’t answered here, please reach out to us in our chat or via a email to firstname.lastname@example.org
What are testkits?
Which testkit do I need?
If you are however looking for testing a wider range of substances than we suggest you take a look at our General kits
How long do testkits last?
Keep the test kits out of light, in cold storage and do not leave the bottles un-capped any longer than necessary.
What payment methods do you accept?
For wholesale orders we also accept wire transfers as well as checks.
My payment isn't going through?
You can contact your bank to have them look up the transaction attempt and help you place the order successfully.
Where will my order ship from?
All European orders are shipped from Europe.
All USA and orders from other countries are shipped from USA.
Where do you ship?
When will I receive my order?
For EU & Worldwide orders transit times are standardly around 5-14 days.
When will my order ship out?
Most orders are shipped out the same day if placed before 12PM EST – However delays can occur, and you will be notified (Either via email or a existing store notice) if this happens.
Please note that we do not ship out on holidays, weekends.
Is the package discrete?
Orders are shipped in either plain brown boxes, or padded envelopes, with only the sender as “DTEST” – Besides this there is no other information on the package indicating the contents.